POLICIES​​

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• Business Hours For Trials are Tuesdays - Fridays: 9 am - 5 pm at our Beauty Lounge in Longwood, FL.

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• Our clients book typically a year in advance and we cannot hold your event date without the contract signed and deposit is received​

•  Travel Fees are based on your location  $99 within the Orlando area and .73 cents per mile outside of Orlando, round trip per artist.

• Mobilization and set up fee is $100 per artist if you have our stylists travel to your location  (ie Hotel) unpack/ pack the customized  tools & products needed specifically for the client.

• To book we require a signed contract with  20% retainer to hold your date.

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• If the timeline exceeds the quoted contract timeline on the client’s behalf, a $24.99 hourly rate per stylist will apply as to keep us on track for other potential events scheduled that day.

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• If the party is late for the start time on the contract we will do our best in the time remaining to complete all the services scheduled. If time runs out before the services are completed, the full amount will still be charged. 

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• We can accommodate any size party. You can reserve us for as many days as needed. Weekends do book fairly quickly so the sooner you book the better.

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• The party must come with clean, dry hair.

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• There is a 30 -DAY CANCELLATION PERIOD. Any services that are contracted and decide to cancel within the 30 days, there is a FULL CHARGE. You may replace the contracted services with other services if needed. Please make sure the parties that are on the contract are committed and will not cancel. If the client wants to completely cancel the contract within 30 days, there will be a full charge of contracted services.      

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• We provide touch up services and style changing for $99 per hour. An additional $49.99/hour for each assistant required for touch ups.

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• Parking fees will be added on to your total if applicable.

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• There is a $24.99 premium service rate per hour before 8 am per artist.

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• Holiday bookings (Thanksgiving Holiday- Thurs through Sun, Christmas Eve, Christmas Day, NYE, New Years Day, Independence Day, as well as long weekends including Memorial Day weekend- Fri through Mon and Labor Day weekend- Fri through Mon):  Holiday fee is an additional $299.99 per holiday date.

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• SERVICE LOCATION AND REQUIREMENTS: Location of service for the day-of-event will be at the discretion of the client, but there are certain requirements to perform services. A "set up" table/work area needs to be made available for the artist at said location. Working electrical outlets must also be made available for use by artist. Ample lighting, whether by means of natural light or by lamps, is necessary for services to be performed properly. A chair is requested. Climate controlled area for makeup must be granted at all time.

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• PEAK SEASON: Due to heavy volume, The 911 Stylist does not take the "Bride Only Package" during peak bridal/event season of Sept-Dec March-June and on holiday weekends. There are a minimum number amount necessary to book during this time. Exceptions will be made on a case by case basis so please inquire. If less than 5 hair and makeup services are granted during peak seasons The 911 Stylist team will schedule morning or late afternoon time slot in order to accommodate other weddings/events as well. 

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• PAYMENT: The FINAL balance is due 30 days before the event as one payment - no exceptions. The person(s) responsible for the entire balance of payment is the person(s) who has signed the booking agreement. Acceptable forms of payment are: Credit cards, cash, cashier’s check, money order, bank deposit and PayPal payments made payable to The 911 Stylist.

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• Any final balance not paid 30 days before the event will incur a 25.00 late fee per day. 

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Contact Information

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Please tell us about your event and we will get in touch with you immediately.

For more information on our services and packages, feel free to contact us.

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Office Hours:

Monday-Friday 

9:00 AM to 5:00 PM

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911 Stylist Beauty Lounge

794 Big Tree Drive

Unit 100

Longwood, FL 32750